上海滬通閥門科技有限公司（原上海滬通閥門廠）保證符合：合同、標(biāo)書規(guī)定的質(zhì)量、規(guī)格、型號、材質(zhì)及性能要求，保證閥 門設(shè)備經(jīng)正確安裝、正常運行和保養(yǎng)，在其使用壽命內(nèi)具有滿意的性能。設(shè)備制造完成后，公司對質(zhì)量、性能要求按合同、標(biāo) 書規(guī)定進(jìn)行詳細(xì)而全面的檢查，質(zhì)量達(dá)到要求，并出具產(chǎn)品合格證、檢驗記錄。并通知買方來公司檢查和驗收設(shè)備，或直接發(fā) 送需方目的地。閥門設(shè)備保質(zhì)期為安裝調(diào)試合格后 12 個月。保質(zhì)期內(nèi)，公司對設(shè)計、工藝、材料的缺陷而發(fā)生的任何不足或 故障負(fù)責(zé)，設(shè)備更換、維修所涉及的有關(guān)費用及由此引起的相關(guān)損失由公司承擔(dān)，同時相應(yīng)延長更換和修補零件的質(zhì)量保證期。 隨著市場經(jīng)濟(jì)的深入發(fā)展，市場的競爭日趨激烈，用戶對產(chǎn)品的要求也越來越多，并且對售后服務(wù)方面的要求也越來越高，為 此公司質(zhì)量管理部門為適應(yīng)市場發(fā)展的要求專門設(shè)立售后服務(wù)組、配備了多名專業(yè)服務(wù)人員負(fù)責(zé)處理產(chǎn)品售后服務(wù)事宜。同時 在內(nèi)部質(zhì)量管理方面也作了多方努力，各項質(zhì)量活動實行標(biāo)準(zhǔn)化、程序化、規(guī)范化管理。更進(jìn)一步完善公司閥門產(chǎn)品的售后服 務(wù)，特向用戶承諾：
1、產(chǎn)品配發(fā)檢驗合格證書和使用說明，以確保用戶能正確安裝和使用我公司產(chǎn)品。
2、我公司保證出廠的產(chǎn)品均按有關(guān)國際和國家標(biāo)準(zhǔn)及合同、標(biāo)書規(guī)定生產(chǎn)和檢驗，不合格的產(chǎn)品決不出廠。保證嚴(yán)格履行、 兌現(xiàn)產(chǎn)品三包，嚴(yán)格執(zhí)行國家工業(yè)產(chǎn)品售后服務(wù)有關(guān)規(guī)定，對出廠產(chǎn)品自發(fā)貨日起的十二個月內(nèi)，在產(chǎn)品說明書規(guī)定的正常操 作條件下公司將負(fù)責(zé)質(zhì)保期限內(nèi)質(zhì)量完好，運轉(zhuǎn)使用正常。
3、用戶對我公司產(chǎn)品提出質(zhì)量異議，保證接到用戶提出異議后，24 小時內(nèi)作出處理意見。若需現(xiàn)場解決的，保證及時派出專 業(yè)技術(shù)服務(wù)人員，并做到質(zhì)量問題不解決服務(wù)人員不撤離。對每次用戶反饋的產(chǎn)品質(zhì)量問題及處理結(jié)果公司將予以存檔。
以上三點是我公司對售后服務(wù)的承諾。真誠歡迎廣大用戶批評指正，并提寶貴意見參照改進(jìn)。真誠希望合作愉快、共創(chuàng)雙贏！
Shanghai hutong valve technology co., LTD. (original shanghai hutong valve factory) ensure that they meet: contract, quality and specifications stipulated in the tender document, model, material and performance requirements, ensure the normal operation of the valve equipment by the correct installation, and maintenance, has a satisfactory performance in its service life. Equipment manufacturing is completed, the company to the quality and performance requirements stipulated in the contract, bid a detailed and comprehensive examination, quality requirements, and issue the product certificate, inspection records. Inspection and acceptance of the equipment and notify the buyer of the company, or directly to buyer's destination. The valve equipment warranty for 12 months after installation and debugging qualified. Warranty period, the company for the defect of design, process, materials and was responsible for the any inadequacy or failure, equipment replacement and maintenance of the related expenses involved and the resulting losses shall be borne by the company, at the same time corresponding quality guarantee period of extension of the replacement and repair parts.
With the further development of market economy, market competition, more and more requirements for products and is becoming more and more high to the requirement of after-sales service, for the company quality management department in order to adapt to the requirement of market development set up after-sales service, is equipped with professional service personnel shall be responsible for handling matters of product after-sales service. At the same time has also made many efforts in internal quality management, standardized quality activities, procedural and standardized management. Further perfect the valve products after-sales service, commitment to users:
1, products with inspection certificate of quality and instructions, to ensure that users can correct installation and use of the products of our company.
2, our company guarantee the factory's products are in accordance with relevant international and national standards, tender and contract regulations, production and inspection, unqualified products will never leave the factory. Guarantee strictly fulfill and deliver products three guarantees, strictly implement the relevant provisions of the national industrial product after-sales service, to the factory products within 12 months of the consignment, under normal operating conditions prescribed by the product manual company will be responsible for the quality warranty period in good condition, with normal operation.
3, users, the quality of the products of our company, guarantee after receiving the user object, to deal with in 24 hours. If need to the scene to solve, ensure timely send professional service staff, and quality problem is not solved the evacuation of the service personnel. For each user feedback of quality problems and the result of processing company will be archived.
The above three points is my company's commitment to after-sales service. Sincerely welcome the broad masses of users to comment, and precious opinion with reference to improvement. Sincerely hope to cooperate happily, and create a win-win!
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